About The Role:
An award-winning Law Firm is seeking a full-time Legal Intake Specialist to join their team in Bergen County, NJ. This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Legal Intake Specialist provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.
Qualifications:
- Previous legal intake experience at a law firm that handles personal injury, product liability, mass tort or medical malpractice
- Previous client / customer service experience with knowledge of medical and insurance
- Experience working in a high volume contact center environment
- Previous experience utilizing a CRM (Salesforce a plus) and VOIP
- Proficient in Microsoft Office Suite
- Bachelor's Degree
Required Skills:
- Professional and empathetic phone etiquette
- Strong verbal and written communication skills
- High attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Ability to multitask and work in a team-oriented environment
- Flexibility and adaptability in a fast-paced setting
Benefits:
- Generous vacation and paid holidays
- 401(k) plan
- Medical, dental, and vision insurance options
- Modern offices with in-office perks
- Opportunities for career growth
